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The success of an HOA and its chosen management company relies on having clear expectations and open communication. But if you are a board member and not sure what your HOA manager can do for your association, you may find it hard to determine if your HOA will get the full value of the service agreement. When you set clear expectations with gilbert hoa management companies, here are things you must keep in mind:
An HOA Manager Works as Directed by the Board
An HOA management company is hired to act for the HOA. It is not authorized to make decisions for the HOA unless authorized by the board of directors or management contract. It is the board that makes ultimate decisions for the association. After the board makes a decision, the HOA manager should perform the directives every day. Thus, the manager must give the HOA business advice and guidance for best practices including budget planning, maintenance advice, vendor selection, and more.
HOA Managers are a Resource for Community Members
Both the board and an HOA manager are equally important advocates for homeowners. Should a homeowner have a problem with the HOA, the management team can remedy the situation, so they know both parties can address the matter. An HOA manager focuses on the HOA’s success as a whole and is on the side of the HOA board.
HOA Managers are Outside Vendors
It is important to keep in mind that your HOA manager may have other clients that also take a portion of their time every day. Unless you hire them as a full-time association manager, your board may be partly for their time and expertise.
HOA managers possess the necessary skills and expertise to manage your community and ensure its needs are prioritized. But if your community requires more attention than what is getting now, raise this concern with your manager, so they can include this on the next meeting’s agenda and initiate the discussion.
Should your community require your manager to be more involved, you may have to change the original agreement with the management company. It might be necessary to allocate more resources to give the manager more hours to focus on your association.
Expectations are Not Constant
As your community evolves, the relationship between your association and the manager will also change. Always compare the needs of your community with the kind and level of service the manager offers. You can always redefine your expectations later depending on the changes that are occurring.